Shipping, Returns & Frequently Asked Questions
Everything worth knowing before you order. Still have a question? Email us at glowstride.team@gmail.com — we reply within 1–2 business days.
Shipping & Delivery
How long will my order take?
Orders are processed and dispatched within 1–3 business days. Standard delivery within Australia then takes 6–12 business days, and most orders arrive in the earlier part of that window.
Do you ship Australia-wide?
Yes — we ship Australia-wide, and tracking details are sent after dispatch when available from the carrier.
How much is shipping?
Shipping is calculated at checkout based on your order's weight, so you'll see the exact cost before you pay.
How do I track my order?
Once your order is dispatched, we'll email the tracking details when the carrier provides them. Please allow up to 48 hours after dispatch for tracking to start updating.
Why can delivery take up to 12 days?
We work with verified overseas manufacturers to keep our prices fair. That means slightly longer shipping, and occasionally customs or local carrier loads can extend the timeframe — your tracking details help you follow it when the carrier provides them.
Returns & Refunds
What's your return policy?
We offer a 14-day change-of-mind return window — you have 14 days after receiving your item to request a return. The item needs to be unused and unworn, with tags attached and in its original packaging, along with your proof of purchase.
How do I start a return?
Email us at glowstride.team@gmail.com before sending anything back. We'll approve the request and send you instructions. Items returned without requesting first can't be accepted.
Who pays for return shipping?
For change-of-mind returns, return shipping is the customer's responsibility, and original shipping charges aren't refundable.
My item arrived damaged, faulty or incorrect — what now?
Please contact us as soon as you can and we'll work with you on a fair resolution. Nothing in our policy limits your rights under Australian Consumer Law.
When will I get my refund?
Once we've received and inspected your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Full details are in our Refund Policy.
Products
Is the gear waterproof?
No — our current range isn't waterproof. We recommend keeping it dry: avoid heavy rain and don't submerge it.
The LED vest — do I need to replace batteries?
No. The vest is USB-rechargeable, so there are no batteries to buy or replace. Charge it, then choose between steady, slow-flash and fast-flash modes.
The Faraday key pouch — how do I know it works?
Test it in 10 seconds: seal your key inside, stand next to your car and press unlock. If the car doesn't respond, the pouch is blocking the signal.
Orders & Payment
Is checkout secure?
Yes. Checkout is handled securely through Shopify, and your available payment options are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If it hasn't been dispatched yet, we'll do our best to help.
Still need help?
Email glowstride.team@gmail.com and a real person on our Australian support team will get back to you within 1–2 business days.