Returns & Refunds Policy
We offer a 14-day return window for change-of-mind requests, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at glowstride.team@gmail.com before sending anything back.
Return address:
GlowStride Returns
9/412 The Horsley Dr
Fairfield NSW 2165
Australia
If your return request is approved, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Change-of-mind returns
For approved change-of-mind returns, return shipping costs are the customer’s responsibility unless otherwise agreed. Original shipping charges are non-refundable.
Damaged, faulty, or incorrect items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We’ll review the issue and work with you on an appropriate resolution.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or personalized products, final sale or clearance items, and gift cards. If you are unsure whether your item is eligible, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to request a return for the original item first. Once the return is approved, you can place a new order for the replacement item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at glowstride.team@gmail.com.
Consumer rights
Nothing in this policy limits any rights you may have under applicable consumer law in cases involving faulty, damaged, or incorrectly supplied items.