Shipping and delivery

Delivery availability

Delivery availability, fulfilment arrangements and estimates are checked by item, destination and route.

An Australian dispatch location has not been verified for these items. Fulfilment arrangements can differ between products.

Processing and delivery time

Delivery timing depends on the item, delivery route and destination. Processing before dispatch is separate from time in transit unless the item-specific estimate expressly says otherwise. Delivery estimates are not guaranteed arrival dates.

Delivery charges

Shipping charges are shown at checkout. You will be able to review the exact shipping cost before finalizing your purchase.

Tracking and separate parcels

Items in an order may arrive in separate parcels. Where tracking is available, check the details for each parcel. A tracking number being created does not by itself mean the carrier has received the parcel.

Delayed or missing deliveries

If an order has not arrived within the stated estimate, or tracking appears incorrect, contact glowstride.team@gmail.com with your order number. We will investigate, explain the next steps and provide an appropriate solution if we cannot deliver on time or within a reasonable time. A carrier or supplier investigation does not remove your consumer rights.

Changing an address or cancelling

Contact glowstride.team@gmail.com as soon as possible. Changes depend on the actual order stage and must be confirmed by us. This does not limit cancellation or other rights you may have under Australian Consumer Law.